Effective Date: 1 September 2021
Terms of Use
The terms and conditions of use shown here(hereinafter referred to as the"Terms and Conditions")set forth the terms between MONSTER PLANET(hereinafter referred to as the"Company")and users(hereinafter referred to as the"User"or"Users"depending upon context)of any services or features of game(hereinafter referred to as the"Service"), which is provided by the Company.
Company is authorized to amend the Terms of Use at any time, with the amended Terms of Use effective as soon as they are posted on this website. Please check the most current Terms of Use to ensure that you are aware of all the terms and conditions regulating your use of this website and games.
Company reserves the right to make changes to or update the content of the website and its games or the format thereof at any time and without any notice. Company reserves the right to terminate or restrict access to the website for any reason whatsoever at its sole discretion.
Warranties and Disclaimers
All information, software, and services offered on this website are provided «AS IS.» Company hereby expressly disclaims all warranties of any kind, expressed or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose, or non-infringement.
Company makes no warranty, representation, or guaranty as to the content, sequence, accuracy, timeliness, or completeness of its information, software, or services. monster planet makes no warranty, representation, or guaranty that the information, products, or services will be uninterrupted or error free or that any defects will be corrected.
Company assumes no responsibility for errors or omissions in the information, software, or services referenced or linked to on this website.
In no case shall Company be held liable for any direct, indirect, consequential, punitive, special, or incidental damages (including, but not limited to, those resulting from a loss of business, data, or revenue; reliance on the materials presented; delays; or business interruptions arising out of or in connection with the use or performance of Company information) regardless of whether monster planet has been advised of the possibility of such damages.
Downloading and using any of the software or services offered on the website is done at your own discretion and risk and you are solely responsible for all damage to your device system, loss of data, or other harm that results from such activities.
Copyright
Copyrights, trademarks, and all other proprietary rights shown in the content (including, but not limited to, software, services, text, graphics, and logos) are reserved to Company and protected by intellectual property laws. You agree not to copy, republish, modify, download, distribute, license, sublicense, reverse engineer, or create derivatives based on the site, its software, or its services except as expressly authorized herein. Except as otherwise provided, the content published on this website and/or in the app stores may be reproduced or distributed in unmodified form for personal, non-commercial use only. Any other use of the content, including, without limitation, distribution, reproduction, modification, display, or transmission, without the prior written consent of Company is strictly prohibited. All copyright and other proprietary notices shall be retained on all reproductions.
Company disclaims all proprietary interests in its intellectual property rights other than its own. References to third-party services and software are given by Company «AS IS,» without warranty of any kind, either expressed or implied.
Online Purchasing
When conducting online purchases with Service, you must provide true, accurate, and complete information about yourself and provide a non-fraudulent means of payment. If you provide any personal or financial information that is untrue, inaccurate, or incomplete, or if MONSTER PLANEThas reasonable grounds to suspect that the information you provide is untrue, inaccurate, or incomplete, Company has the right to void related financial transactions, to revoke all associated software licenses acquired via such transactions, and to refer to appropriate authorities the details of such incidents.
In-Game Currencies and Goods
Monster Planet’s mobile and social games include virtual in-game currency («Virtual Currency»), such as coins, cash, and/or diamonds, that can be purchased for real money and in turn used to purchase virtual in-game items («Virtual Items»). Please note that Company does not handle and is not responsible for handling transactions acquiring Virtual Currency. All Virtual Currency transactions are handled by third-party e-commerce payment providers. By purchasing in-game Virtual Currency, you are bound by and agree to the third-party payment providers’ Terms of Use.
In addition to all third-party obligations, the following shall apply. In no way can Virtual Currency or Virtual Items be exchanged with us or anyone else for real money, goods, other items, or services of monetary value. Transferring Virtual Currency or Virtual Items outside the Games is strictly prohibited, meaning that you may not buy or sell Virtual Currency or Virtual Items for real money or otherwise exchange Virtual Currency or Virtual Items for items of value outside the Games.
You also agree that all prices and sales of Virtual Currency and Virtual Items are final. Neither third-party payment providers nor Company issue refunds for completed transactions except as provided in this Terms of Use. Please note that you only purchase a limited, revocable, non-transferable license to use in-game Virtual Currency or Virtual Items, and you agree that you do not own them. In the event your account is limited, terminated, suspended, modified, or deleted for any reason, at Company’s sole and absolute discretion, or if Company discontinues its Games, you forfeit any and all Virtual Currency and Virtual Items earned or purchased. Company has the absolute right to manage, regulate, control, modify, and/or eliminate Virtual Currency and/or Virtual Items as it sees fit and at its sole discretion, and Company is under no obligation to compensate you or anyone else for any resulting losses.
Refunds
If you give your account or payment details to someone else, appear to be abusing our policies, or don’t protect your account with authentication, we usually can’t issue a refund.
In case of refund, payment processor’s standard terms and conditions regarding refunds will apply. User refunds are exclusive of taxes previously charged to users for product purchases.
Special refund regulation for Google Play
If the purchase isn’t what you expected, doesn’t work, or you don’t want it any more, you can:
Request a refund on the Google Play website. If it’s less than 48 hours since you bought an app or made an in-app purchase, you can request a refund through Google Play, or
Get support from Company.
How to find our contact information (for Google Play)
- Visit https://play.google.com/store.
- Browse or search for the Game.
- Locate and select the Game to open the detail page.
- Scroll down to the «Additional information» section.
- Review the contact information listed.
Special refund regulation for AppStore
You can report to Apple a problem with any purchase that you’ve made using the link https://reportaproblem.apple.com. If technical problems prevent or unreasonably delay delivery of the Game, your exclusive and sole remedy is either replacement of the Game or refund of the price paid, as determined by Apple. From time to time, Apple may refuse a refund request if Apple finds evidence of fraud, refund abuse, or other manipulative behavior. Please see https://support.apple.com for more information.
Game Refund Policy
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Refund Eligibility
We offer refunds in accordance with the terms and conditions outlined below:-
In-App Purchases: Refunds for in-game purchases (e.g., virtual items, currency, power-ups/buff) are generally not provided. Exceptions may apply in specific cases.
Items bought in our games(in-app purchase) are non-refundable. -
In-app purchase products are non-refundable following cases.
- In the case of using some of the items/goods/points in the game,.
- The case which products/items occurs immediately after purchase.
- The case using purchase product/item to increased/reinforced game play/quest/events.
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Refund Request Process
To request a refund, please follow these steps:-
Contact our Customer Support team via Mr Hero official Discord or e-mail(monpl77@monsterplanet.co.kr).
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Provide relevant information, including your in-game username, transaction ID, and a detailed explanation of the issue.
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Our team will review your request and respond to you within in 1-3 days with a decision.
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Eligibility for Refunds
Refunds may be considered for the following reasons:-
Unauthorized Purchases: If unauthorized transactions occur on your account, we will investigate and, if confirmed, refund the affected amount.
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Refund Denials
Refunds may not be provided in the following situations:-
In-game Currency and Items: Refunds for in-game currency or items that have been used or consumed will not be processed.
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Account Termination: If your account is terminated due to violations of our terms of service, no refunds will be granted.
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Past Refunds: Multiple refund requests for the same item may be denied.
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Contact Information
For any refund-related queries or concerns, please reach out to our Customer Support team at monpl77@monsterplanet.co.kr
By continuing to play Mr Hero, you agree to abide by this refund policy. We reserve the right to modify this policy at any time, and any changes will be posted here.
Last Updated: [September 20, 2023]
Rights to Content
«Content» refers to all software (including without limitation all games, titles, and computer code), communications (including without limitation all stories, dialogues, concepts, documentation, and character profile information), images, sounds, audio-visual effects, accounts, Virtual Currency and Virtual Items, and material produced by Company and/or received or made available while playing the Games or developed during the course of the Games. Content also includes all feedback, comments, or suggestions that Company receives from you regarding the Games. Unless otherwise expressly stated in writing, you understand and agree that all Content is owned, controlled, and/or licensed by Company. Company reserves the right to use all Content for any purpose, including without limitation all commercial and/or promotional use, without restriction by or compensating you. All Content is copyrighted under the copyright laws of Republic of Ireland and/or similar laws of other jurisdictions, protecting it from unauthorized use. Company reserves all rights, including, without limitation, all intellectual property rights and other proprietary rights to and relating to its Games. You are not permitted to copy, redistribute, publish, create any derivative work from, or otherwise exploit our Content or any part of our Content in violation of Company’s and/or any other third party’s intellectual property rights. Company, its logos, Game titles, and all related characters and elements are trademarks of Company and may not be used without its prior written consent.
If you are deemed to have retained any right to, title of, or interest in our Content or any part of our Content, you agree to and hereby assign solely and exclusively to Company all of your rights to, titles of, and interests in such Content or any part of such Content without additional consideration and in perpetuity under all applicable laws. If, for any reason, such assignment is ineffective under applicable law, you hereby grant Company the sole, exclusive, irrevocable, sublicensable, transferable, worldwide, royalty-free license to reproduce, modify, create any derivative work from, publish, distribute, sell, transfer, transmit, publicly display, use, and practice such Content or any part of such Content, and to incorporate the same in other works in any form, media, or technology now known or later developed. To the extent permitted by applicable laws, you hereby agree to waive all moral rights or rights of publicity or privacy you may have to such Content.
At our discretion, Company representatives or technology may monitor certain Content in the Games, though it cannot and makes no undertaking to monitor all Content. We may edit, refuse to post, or remove any Content posted in the Games or in any Games-related sources that is deemed objectionable or violates these Terms or the spirit of these Terms at our sole discretion and determination. If you encounter something you find objectionable and in violation of these Terms, you can bring it to our attention by contacting us. You understand and agree that we are not responsible or liable for any Content generated by users of the Games. This implies that users, not us, are entirely responsible for the completeness, accuracy, and/or usefulness of all the Content they upload, communicate, transmit, and/or otherwise make available via our Games and related services.
You acknowledge and agree that Company may use built-in tracking features to obtain information regarding your use of the Games in order to improve the services we provide, and agree that such information is deemed to be Content for all intents and purposes under these Terms.
Information Provided by You
The use of all materials and information sent through or in connection with this website and/or Company’s software by you is subject to our Privacy Policy.
Use of Software
The software available for download on this website or in app stores, as well as available on social networks, and all its documentation are the copyrighted work of Company. Use of that software is governed by the terms of the end-user license agreement that accompanies or is included in it. You are not able to use, download, or install any software without first agreeing to the terms of the end-user license agreement that accompanies or is included in it.
You may not use, copy, republish, download, modify, distribute, license, sublicense, decompile, disassemble, create a derivative work based on, or reverse engineer the software or other products, services, or processes accessible through our website or Games except as expressly authorized herein or in the applicable end-user license agreement. You also acknowledge and agree that you will not transmit, upload, or attempt to transmit or upload viruses, adware, spyware, worms, or any other malicious or invasive code.
The software is supplied «AS IS.» Company disclaims all warranties, expressed or implied, including, but not limited to, warranties of merchantability and fitness for any purpose with respect to the software. You assume the entire risk of using the software.
You understand that Company’s introduction of various technologies may not be consistent across all platforms and that the performance and some features offered by us may vary depending on your device and other equipment.
Company grants you a non-exclusive, non-transferable, revocable, and limited license to use our software. You may not use Company software for any purpose other than that described in the license granted to you. Any illegal use of our software is solely your responsibility.
User Conduct
You may be required to register an account (the «Account») on the Service. Your use of the Service is governed by and maintained and enforced by Company through «User Conduct.» You are entirely responsible for knowing, understanding, and abiding by User Conduct. The User Conduct rules are not exhaustive, and Company reserves the right to determine which conduct is considered to be outside the spirit of the Games and to take disciplinary measures, including the termination and deletion of user accounts, prohibiting user from using the Service in whole or in part. User Conduct governs all aspects of your interaction with the Games, including, without limitation, selecting an in-game name, posting messages, interacting with other users, and otherwise accessing the Games.
You acknowledge and agree that if Company finds, at its sole discretion, that you have violated User Conduct, you may no longer have access to the violating item/items and/or Company reserves the right to take actions, which may include terminating your account and prohibiting you from using the Service in whole or in part.
You agree that you will not:
- Transmit or post any content or use language deemed to be offensive at Company’s sole discretion, including, without limitation, content or language that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, hateful, sexually explicit, or racially, ethnically, or otherwise objectionable, nor may you misspell or use an alternative spelling to circumvent or attempt to circumvent the content and language restrictions listed above
- Post and/or make available to the public any other user’s personal information in the Games and/or any game-related services without that user’s express written consent, though users may communicate their own personal information
- Violate the contractual, personal, intellectual property, or other rights of any party, or promote or constitute illegal activity
- Improperly use Company’s support services, including without limitation submission of false reports of abuse or misconduct by any party
- Disable, interfere with, or circumvent any security feature of the Games or any feature that restricts or enforces limitations on the use of or access to the Games or Content
- Participate in any activities and/or perform any actions that, in Company’s sole opinion, lead to, result in, or may result in an authorized user of the Games being defrauded of Virtual Currency or Virtual Items that user has earned through authorized gameplay and/or purchased in the Games
- Sell Company’s Games or any of their parts, including but not limited to Virtual Currency or Virtual Items, user accounts, and/or access to user accounts to any party in exchange for real currency or items and/or services of monetary value
- Engage in cheating or any other fraudulent activity deemed by Company to be in conflict with the spirit of the Games
- Use or take part in the use of any unauthorized third-party software designed to modify or interfere with the Service and/or any Company’s Games
- Share your password or any credentials you may use to access your Account with anyone
- Purchase, sell, rent, or give away your Account, or otherwise make available your Account to any third party; create an Account using a false identity or information, or on behalf of someone other than yourself
- Use your Account for commercial purposes, including but not limited to advertising, or solicitation, or transmission of any commercial advertisements (junk or spam emails, chain letters, etc.)
The Company's Exemption of Liability
The Company does not expressly or impliedly guarantee that the Service(including the Contents)are free from de facto or legal flaws(including but not limited to stability, reliability, accuracy, integrity, effectiveness, fitness for certain purposes, security-related faults, errors, bugs, or infringements of rights). The Company shall not be responsible for providing the Service without such defects.
The Company shall not be responsible for any damages inflicted upon Users in relation to the use of the Service. However, if the agreement(including but not limited to the Terms and Conditions)between the Company and Users regarding the Service shall be deemed as a consumer contract under the Consumer Contract Law in Japan, then this exemption clause shall not be applied.
Notwithstanding the condition stated in clause 14.2 above, the Company shall not be responsible for any indirect, special, incidental, consequential or punitive damages(including but not limited to such damages that the Company or Users predicted or could have predicted)with respect to the Company's contractual default or act of tort due to the Company's negligence(except for gross negligence). The compensation for ordinary damages in respect to the Company's contractual default or act of tort due to the Company's negligence(except for gross negligence)shall be limited to the total amount of received fees from the User in the particular calendar month in which such damages occurred.
Minors
Minors may use the Service only with consent from their parents or legal guardian. Furthermore, if Users use the Service on behalf of, or for the purposes of a business enterprise, then that business enterprise shall also be deemed to have agreed to the Terms and Conditions. Such agreement is valid and irrevocable.
Suspensions and Termination
We reserve the right to take actions, which may include terminating your account and prohibiting you from using the Service in whole or in part (including but not limited to by deleting your account) at any time, if we reasonably believe that you have violated or breached any of these terms. In the event that we suspend or terminate your account, you will have no further access to your account and/or any Content associated with it. As stated above, Company and third-party e-commerce payment providers will not issue any refund to you for Virtual Currency or Virtual Items acquired, developed during, or purchased in the Games.
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MONSTER PLANET MAY, IN ITS SOLE DISCRETION, TERMINATE, LIMIT, SUSPEND, MODIFY, OR DELETE A USER’S ACCOUNT OR ACCESS TO MONSTER PLANET SERVICE AND PROHIBIT OR DENY ACCESS TO THE GAMES AND THEIR CONTENTS.
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THEREFORE, IF YOU ARE, OR MONSTER PLANET SUSPECTS THAT YOU ARE, FAILING TO COMPLY WITH ANY OF THESE TERMS OF SERVICE, OR THERE IS ANY ACTUAL OR SUSPECTED ILLEGAL AND/OR IMPROPER USE OF THE SERVICE, MONSTER PLANET IS UNDER NO OBLIGATION TO COMPENSATE YOU FOR ANY SUCH LOSSES OR RESULTS.
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MONSTER PLANET RESERVES THE RIGHT TO TERMINATE ANY ACCOUNT THAT HAS BEEN INACTIVE FOR 180 DAYS.
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MONSTER PLANET reserves the right to stop offering and/or supporting the Service at any time, and MONSTER PLANET is not required to provide refunds, benefits or any other compensation to the user related to this discontinued Service.
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You may terminate your own account at any time and for any reason.
Severability
You and Company agree that if any part of these terms is or becomes, in whole or in part, invalid or unenforceable under any applicable local laws or court, it is to be deemed severed from these terms to the extent of its invalidity or unenforceability, and the rest of the terms shall remain in full force and effect.
Supplemental Policies
Additional policies related to specific services (including but not limited to forums, contests, or loyalty programs) can be issued by Company. Your right to use such services is subject to the pertinent policies and these Terms of Use."
Fees and Purchase Terms
1.1. Purchases
In the Service you may purchase, with “real world” money, a limited, personal, non-transferable, non-sublicensable, revocable right to use (a) virtual currency, including but not limited to virtual cash or diamonds, all for use in Monster Planet; (b) virtual in-game items, content or features; and (c) other goods or services (points a – c are jointly referred to as “Virtual Items”). You are only allowed to purchase Virtual Items from us or our authorised partners through the Service, and not in any other way.
Monster Planet may manage, regulate, control, modify or eliminate Virtual Items at any time, with or without notice. Monster Planet shall have no liability to you or any third party in the event that Monster Planet exercises any such rights.
The transfer of Virtual Items is prohibited except where expressly authorized in the Service. Other than as expressly authorized in the Service, you shall not sell, purchase, redeem or otherwise transfer Virtual Items to any person or entity or attempt any of the aforesaid, including but not limited to Monster Planet, another user or any third party.
ALL PURCHASES AND REDEMPTIONS OF VIRTUAL ITEMS MADE THROUGH THE SERVICE ARE FINAL AND NON-REFUNDABLE.
The provision of Virtual Items for use in MONSTER PLANET is a service provided by Monster Planet that commences immediately upon acceptance by MONSTER PLANET of your purchase.
1.2. Payment of Fees
You agree to pay all fees and applicable taxes incurred by you or anyone using an Account registered to you. MONSTER PLANET may revise the pricing for the Virtual Items offered through the Service at any time. YOU ACKNOWLEDGE THAT MONSTER PLANET IS NOT REQUIRED TO PROVIDE A REFUND FOR ANY REASON, AND THAT YOU WILL NOT RECEIVE MONEY OR OTHER COMPENSATION FOR UNUSED VIRTUAL ITEMS WHEN AN ACCOUNT IS CLOSED, WHETHER SUCH CLOSURE WAS VOLUNTARY OR INVOLUNTARY.
Fair & Safe Play Policy
We do not support Trading or Sharing of the game account.
Selling, buying, sharing, or giving game accounts to other players is against our Terms of Policy, and never endorsed by MONSTER PLANET. Selling, buying and sharing your account puts your privacy at risk. Please be safe from account sellers as you may end up losing your money. We encourage our players not to involve in practices like buying, selling, trading or sharing game account.
We will not be responsible for any loss made and cannot guarantee the security of any account if trading and sharing of game account is done. We recommend our players to use their own game account and not to share the login credentials with anyone.
Consequences of misconduct
We cannot guarantee the security of any account that has been passed from one player to another; we reserve the right to permanently ban any account that has been transferred between players.
Game Ban Policy
Game ban policy: (We will banned players following below reasons.)
1. Player who disrespect, improper behavior/actions to others in game.
(swear words, curse, bullying, racism, improper language to abuse other players.)
2. Player who using bugs/hacking program for abusing to gain game items/scores.
3. Player who impersonating developer/staff or using username which make people get confusing in game.
OTHER UNACCEPTABLE BEHAVIOUR
- Phishing other players' accounts
- Refund abuse
- Knowingly exploiting a bug
- Messing with Matchmaking
- Match fixing
- Encouraging others to break the rules
- Asking for or providing personal contact information
- Misuse of in-game chat for Advertising, Spamming & Scamming
- Political statements of affiliation, support, or opposition
YOU AGREE THAT YOUR USE OF THE INFORMATION, CONTENT, OR SERVICES ACKNOWLEDGES THAT YOU HAVE READ THIS AGREEMENT, UNDERSTAND IT, AND AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS.